What we collect
Contact details, project context, device and browser signals, limited usage analytics, cookies, and communication records tied to support or project work.
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Privacy Policy • Last updated July 5, 2026
Privacy Policy
CraftIQ handles inquiry data, project communication, infrastructure signals, and operational records with care. This policy explains what information may be collected, why it is used, how it is protected, and what rights users retain.
Quick summary
Why we collect it
To respond to inquiries, deliver services, maintain security, improve reliability, support ongoing communication, and meet legal obligations.
How it is protected
Through access controls, secure infrastructure, encryption in transit where appropriate, operational monitoring, and limited internal exposure.
Your rights
You can request access, correction, deletion, restriction, portability, objection handling, or withdrawal of consent where applicable.
How to contact us
Privacy requests can be sent to privacy@craftiq.in. Formal legal matters can be directed to legal@craftiq.in.
Information we collect
Personal Information
Name, email address, phone number, company name, project scope, budget signals, and other information voluntarily submitted through contact forms, email, or project discussions.
Technical Information
IP-related network signals, browser type, operating system, referring pages, route activity, request diagnostics, and performance data needed to keep the site stable and secure.
Usage Analytics
Aggregated or pseudonymous usage patterns that help us understand how pages are used, where visitors drop off, which services attract interest, and where content or flows should improve.
Communication Records
Emails, follow-up messages, inquiry history, scheduling context, support threads, and project notes shared during pre-sales, delivery, or post-delivery support.
Cookies
Essential cookies and related storage technologies that support session continuity, security, preferences, and site functionality. Analytics cookies may also be used where enabled.
Device Information
Screen, browser, and device capability signals used to improve responsive behavior, troubleshoot issues, and reduce operational or fraud-related risk.
How information is used
Service delivery, inquiry handling, scoping, proposals, onboarding, and project coordination.
Project communication, support responses, scheduling, milestones, operational updates, and post-delivery follow-up.
Security, abuse prevention, bot mitigation, fraud screening, diagnostic logging, and access integrity.
Analytics, reliability review, traffic understanding, funnel quality review, and content improvement.
Legal compliance, recordkeeping, contractual protection, dispute handling, and policy enforcement.
Product improvement, delivery refinement, communication quality improvement, and operational planning.
Cookies
Essential Cookies
Used for core site functionality, request continuity, security controls, routing behavior, and technical reliability. These are tied to operation, not ad targeting.
Analytics Cookies
Used to understand traffic patterns, route engagement, performance issues, and content usefulness. They help improve the site rather than build advertising profiles.
Preference Cookies
Used to remember user-level interface choices or reduce repetitive prompts where such preference storage is enabled.
Data sharing
CraftIQ does not sell personal information.
Information may be processed by trusted infrastructure and workflow providers strictly for hosting, traffic delivery, transactional email, source management, or operational support.
Information may be disclosed where required by law, lawful process, or a valid regulatory or enforcement request.
Information may be transferred as part of a merger, acquisition, restructuring, or business transfer if equivalent privacy handling remains in place.
Data retention
Inquiry records are kept for as long as reasonably needed to respond, follow up, and maintain business records.
Project and support records may be retained longer where continuity, compliance, invoicing, contractual obligations, or dispute handling require it.
Technical logs and analytics records are retained based on operational usefulness, security needs, and infrastructure retention windows.
When deletion is requested and no overriding legal or operational basis exists, data is deleted or anonymized within a reasonable period.
Security
Encryption in transit where supported by infrastructure and communication channels.
Secure hosting and traffic delivery layers, including managed infrastructure controls.
Limited internal access based on operational need and role relevance.
Monitoring, diagnostics, and abuse detection to identify suspicious or harmful activity.
Practical industry-standard safeguards rather than unrealistic guarantees.
International processing
CraftIQ may process or store information using infrastructure, delivery systems, or collaborators that operate across jurisdictions. Where cross-border processing occurs, information is handled using reasonable contractual, operational, and security safeguards aligned with service delivery and applicable legal requirements.
Cross-border processing does not change CraftIQ's core position: personal information should be used only for legitimate operational purposes and protected with practical confidentiality and access controls.
User rights
| Right | Meaning |
|---|---|
| Access | Request confirmation of whether CraftIQ holds your personal information and ask for a copy where applicable. |
| Correction | Request correction of inaccurate or incomplete information. |
| Deletion | Request deletion where data is no longer necessary, consent is withdrawn, or no valid retention basis remains. |
| Restriction | Request limited processing while accuracy, legality, or objections are being reviewed. |
| Portability | Request a portable copy of data you provided where applicable under governing law. |
| Objection | Object to certain processing where legitimate grounds exist. |
| Withdraw Consent | Withdraw consent for consent-based processing without affecting prior lawful use. |
Children's privacy
CraftIQ services are not directed toward children below the applicable minimum age in relevant jurisdictions. We do not intentionally solicit or design services for child users, and if we learn that information has been submitted inappropriately, we will review and remove it where reasonably possible.
Third-party services
Cloudflare
Used for hosting-related delivery, security, performance handling, and infrastructure support.
Resend
Used for transactional email delivery and operational communication workflows.
GitHub
Used for source management, version control, and engineering collaboration around product delivery.
Analytics Providers
May be used in a privacy-conscious manner where analytics tooling is enabled to understand site usage and improve experience.
Contact
Privacy requests
privacy@craftiq.inAccess requests, correction requests, deletion requests, and privacy questions.
Legal matters
legal@craftiq.inFormal legal notices, compliance questions, and contract-linked privacy matters.
Changes to this policy
CraftIQ may update this Privacy Policy when operational practices, infrastructure, service scope, legal requirements, or compliance expectations change. Revisions will be reflected through an updated effective date on this page.
Material changes will be published on the website with the revised date so visitors and clients can review the current version before continuing to use the site or engage with services.